16 Online Chat Jobs You Can Do from Home (2026)
Saving money on online chat jobs can does not have to be complicated. We rounded up the essentials so you can spend less and skip the guesswork.
Key Takeaways
- 16 Online Chat Jobs You Can Do from Home If you want to work from home without spending all day on the phone, check out these 16 remote onli...
- When you work remotely, you can skip long commutes and wear whatever’s comfortable.
- Written by Catherine Collins Last Updated: April 29, 2024 Home Jobs Some of the links on DollarSprout point to products or services from par...
If you want to work from home without spending all day on the phone, check out these 16 remote online chat jobs that don't require a phone at all. When you work remotely, you can skip long commutes and wear whatever’s comfortable.
Written by Catherine Collins Last Updated: April 29, 2024Some of the links on DollarSprout point to products or services from partners we trust. If you choose to make a purchase through one, we may earn a commission, which supports the ongoing maintenance and improvement of our site at no additional cost to you. Learn more.
More employees work from home than ever before, and the trend isn’t going away anytime soon.
According to the 2017 State of Telecommuting in the U.S. Employee Workforce Report[1], nearly 4 million U.S. employees work from home at least half the time.
There’s so much more flexibility that comes with working from home. When you work remotely, you can skip long commutes, wear gym clothes all day, and spend more time with your family.
Plus, you can get more done at home. A Stanford University study[2] found that remote workers were 13% more productive than office workers. People who worked from home logged more hours and were more effective during those hours.
If you want to work from home, customer service is the number five[3] remote work job category, earning about $16.23 per hour in 2018[4]. If you want to work from home doing something you enjoy, look for remote chat jobs.
What Is a Chat Agent?
Online chat agents provide customer support via text-based chat discussions.
Successful live chat agents should enjoy a fast-paced environment with little downtime in between. They should be able to multitask since they’ll frequently have multiple conversations going on at once.
Online customer service jobs require that you be able to communicate professionally using proper grammar, punctuation, and spelling.
Some chat agent jobs do require specific knowledge of the business you’re supporting and the chat platform. As you’re researching online chat jobs, look for companies that provide training and don’t require previous experience.
All you physically need to be an online chat agent is a reliable internet connection, a computer, and possibly a phone and headset depending on the position. You’ll also find it easier to concentrate in an area that isn’t noisy.
Online chat jobs aren’t exactly the same as being a virtual assistant. VAs can support a wide range of activities, but a VA might also do customer support like answering emails and fulfilling orders.
As a virtual assistant, you might also make appointments, order supplies, or manage social media accounts. An online chat agent’s primary responsibility is to provide customer support.
There are some jobs that may require you to be a phone-based customer service agent. If you prefer talking to people instead of typing, these jobs might be a more suitable fit for you.
16 Best Places to Find Online Chat Jobs
Numerous reputable companies offer online jobs for virtual chat agents. You might need specialized knowledge to work for tech companies, while others may only require excellent customer service skills and an internet connection, even if you have no prior experience in th role.
1. Accolade Support
Source: Accolade SupportAccolade Support hires customer service agents that work as independent contractors. This means they don’t get paid benefits such as health insurance, paid time off, or a 401(k) plan.
Instead, they have the flexibility to choose which hours they want to work. It’s not clear what the pay is or how numerous hours are required per week.
Agents must have:
- An American accent
- Excellent customer service, written, and oral communication skills
- Attention to detail
- Technical support skills
Here are the technical requirements:
- A headset
- A PC with Windows 7 to 10 (Macs aren’t eligible)
- Your computer needs to be hardwired to the internet
Related: 25 Legitimate Ways to Earn Money Online
2. Apple
Source: AppleApple At Home Advisors answer questions and provide online chat support to Apple shoppers. Apple provides an iMac and headset to its at-home advisors. You’ll need internet access and a quiet place to work. However, the company will reimburse part of your internet costs.
To succeed in this job, it lets you to have some experience with Apple products like iPhones and iPads, but it’s not required. Apple provides training on the technical aspects of the latest Apple products and on the Apple approach to customer service.
The Apple At Home Advisor program also offers paid time off, product discounts, and free career development resources. Apple offers part-time and full-time At Home Advisor roles. You’ll learn more about the pay and benefits during the interview process.
Related: 17 of the Best Places to Find Small Task or Micro Jobs
3. Asurion
Source: AsurionAsurion is a phone insurance company that hires work-from-home customer service agents to help shoppers process claims and answer technical questions. Employees make $13.50 an hour starting out.
The job requires:
- A high school diploma or GED
- Ability to work nights, weekends, and holidays
- Six months of experience in customer service
- Ability to pass a background check or drug test
You also need to have a quiet working background and high-speed internet. Asurion will provide the rest of the equipment. There are also bilingual customer support positions, but the pay isn’t listed.
Related: 9 Transcription Jobs That Pay You to Type Audio to Text
4. Amazon
Source: AmazonAmazon employs remote workers as Customer Service Associates. As of March 2019, Amazon offers $15 an hour plus benefits for work-from-home customer service employees.
In that role, Customer Service Associates were expected flto work about 20 to 29 hours during a typical week, but asked employees to be available up to 60 hours per week based on customer call and chat volume.
Customer service associates at Amazon can expect to communicate with shoppers in a variety of different ways, via phone, email, and chat. It’s a fast-paced environment that requires a strong customer focus.
Related: 14 Best Ways to Make Money on Amazon (That Aren’t Just Selling Things)
5. Uber
Uber hires Community Support Representatives across the world to solve customer problems via phone, email, and chat. To work at Uber, you should be able to show empathy for riders and drivers. Uber is looking for support representatives with excellent written and verbal communication skills.
You should expect to work evening or weekend shifts when support demand is high. Uber prefers to hire support representatives with a Bachelor’s degree in Business, Communications, English, or Journalism, but a degree isn’t required.
Currently, Uber Community Support jobs are full-time office-based roles, not work-fro
Final Thoughts
The bottom line: a little research on online chat jobs can goes a long way. Compare your options, watch for seasonal offers, and never pay full price when a better deal is one click away.
Originally published at dollarsprout.com.
Catherine Collins
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