Saving money on budgets sexy does not need to be complicated. Here is a clear, no nonsense rundown of what works and how to make the most of it.
Key Takeaways
- I work in shopper service since most shopper service people I talk with suck.
- Genuinely bad. They don’t mean to suck, but they typically do.
- So one of the reasons I work in shopper service is to make your experience not suck. I also genuinely like people and being helpful!
- So if you get me on the phone you’re not getting off until you’re feeling better and your issues are taken care of.
Where the Real Savings Hide
In fact, I consistently joke that most people in shopper service are the ones that should NOT BE in shopper service ;) There are some exceptions of course (Zappos, USAA, Godaddy), but if you poll most of your friends you’ll find the majority of them are unhappy with the service they receive. Worth noting: i won’t yell at you (even if you yell at me), and I don’t pretend to know everything. I begin each conversation the same exact method - letting you know that I’m on YOUR side and I’m here to assist.
- Even if that means me spending 45 minutes with you. (One of the aspects I can’t stand about call centers is that everything is based off of time, and how fast you can move on to the next person. That’s not being helpful, it’s treating people like cattle.
- And fortunately being manager allows me to not implement that.) Yes my company pays me to watch their back, but the truth of the matter is I’m working for you.
- More importantly, even you angry bastards ;) Although I can at no point understand why you have the urge to scream and curse and make the person on the other end of the phone NOT wish to assist you? I get that you’re angry, but you’re not talking to a robot here.
A Closer Look at Budgets Sexy
You’re talking to another human being. And you’re actually not even “talking” - you’re blowing up the phone making it worse. But that’s besides the point… just know that being mean seldom gets you solid results. I bring all this up right now since I’m tired of companies (and their representatives) not caring enough about their shoppers.
- Everyone knows how key it is to treat us right, but seldom do the reps actually put forth the effort.
- Remember that the Event That Sets Me Off 3 days ago I had a straightforward task to complete - to pay a bill.
- In particular, a Dell Financial Services bill here at work. What should have taken 5 minutes lasted hours, and at the end it wasn’t even resolved - leaving me fuming.
What to Know About Budgets Sexy
Here is the breakdown of these unfortunate events: I go to www.dellfinancialservices.com to pay our bill, and it doesn’t work. I call shopper service, and get rerouted to the business line.
- As a rule, business says I should be talking to shopper service, so reroutes me back.
- I wait on hold for 20 minutes, and hang up.
- I call shopper service back, and get re-routed again to business. (30 minutes wasted so far) I know where this is going, so I explain my situation again slowly and patiently to business hoping to clear it up once and for all. I mean, I am trying to provide them money for crying out loud.
How Budgets Sexy Really Works
5 frustrating minutes later, after telling me to go online and pay it (was he even listening??) I get rerouted back to shopper service once again… Only this time I’m not fooled (or so I thought). In short, i ask them to hold with me.
- I guess that was the magic line.
- He puts me on hold for 10 minutes and then tells me “shopper service is down,” and to call back tomorrow. ONE & 1/2 HOURS TO TELL ME IT’S DOWN?
- And how exactly could shopper service be down when you’re on the phone with me?
Getting the Most From Budgets Sexy
Worth noting: did you mean BILLING is down? As if to get one last jab in, he proceeds tells me to go online and pay my bill since it’s faster.
- I could have punched someone.
- While I had my answer now, I left the other call on speaker for another 30 mins just to see what would happen.
- More importantly, not once did anyone in service pick up (since it was “down” right?), nor did I hear a peep from the rep who claimed to be holding with me. As you can imagine, I was livid.
Tips That Make a Difference
If You Work in Shopper Service, Be sure You Care I say this not to bash Dell or other shopper service departments (after all, I’m the manager of one myself), but to challenge those who are answering our calls to CARE. To *actually* care and to listen to us.
- Like, GENUINELY listen - not just say “I understand your frustration” and then do what the 3 people before you just did and send you away.
- Remember that you don’t have to be all buddy buddy with us or provide us loads of credit off our bills, but we do deserve more respect.
- We as service reps may get paid by the companies we work for, but we genuinely are supposed to be on our shoppers’ sides.
Common Mistakes to Avoid
They are the ones you should be paying attention to. They are the ones who will get off that call and tell all their friends and family how much they love or hate your company. And if you genuinely piss them off solid, they’ll even take it one step further and shoot it all over the internet.
As a rule, and you know what? I don’t blame them. At least the people reading it online will care. , , - (Photo by a_whisper_of_unremitting_demand) (Visited 24 times, 1 visits right now) Get blog posts automatically emailed to you!
Frequently Asked Questions
How can I save money on budgets sexy?
Compare prices across a few retailers, look for active coupon codes, and time bigger buys around sales events. Worth noting: i won’t yell at you (even if you yell at me), and I don’t pretend to know everything. I begin each conversation the same exact method - letting you know that I’m on YOUR side and I’m here to assist.
Is it worth shopping around for budgets sexy?
Usually yes. Even if that means me spending 45 minutes with you. (One of the aspects I can’t stand about call centers is that everything is based off of time, and how fast you can move on to the next person. That’s not being helpful....
Smart Ways to Save More on Budgets Sexy
- Leave items in your cart for a day; some stores send a follow up discount.
- Pair cashback with a coupon so you save twice on the same order.
- Stack a coupon code with an existing sale whenever the store allows it.
- Sign up for the retailer newsletter to catch first time and seasonal discounts.
- Compare the final price including shipping, not just the headline number.
Final Thoughts
Put these ideas to work and budgets sexy gets a lot less expensive. Bookmark this page, check back for fresh deals, and let the savings do the talking.
Originally published at budgetsaresexy.com.
