UserTesting.com Review: We Applied to 46 Tests and Got Approved for None
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Key Takeaways
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- UserTesting is a platform that connects companies with product testers who get paid for providing feedback on software, websites, apps, phys...
UserTesting is a platform that connects companies with product testers who get paid for providing feedback on software, websites, apps, physical items and more.
It’s one of the most well-known companies in the space, and I set out to review the platform with an eye towards discovering how much work is available, how hard it is to get accepted into tests, and how much you can earn.
Unfortunately, despite completing 46 “screeners” , short sets of questions that determine your potential eligibility for tests , I was offered zero testing opportunities over a seven-week period.
(Editor’s note: One commenter pointed out that she only had success when she left her computer open all day with the UserTesting website open. This allowed her to hear the notification ding as soon as a screener became available. Because the supply of testers is so high, they rarely send emails.)
So in this review, I’ll tell you about my experience singing up and applying to tests, and I’ll offer some tips on how to pass the initial practice test (which I failed the first time).
2.5/5Pros:- Each screener clearly indicates the payment for the test.
- The screeners were short, so I didn’t waste much time applying for tests.
- I didn’t experience any glitches with the app while completing screeners.
- I was not selected to participate in any tests, despite trying 46 different screeners.
- The screeners don’t tell you how long each test will take if approved.
- The site application process was lengthy and it took me two tries to get approved.
In this article:
ToggleUserTesting.com: The Basics
Similar to other product testing sites, companies searching for real-world opinions use UserTesting to get feedback on their products and services.
After you’re onboarded, you’ll open UserTesting via a mobile app or website (tests are available for Windows, Mac, iOS and Android users) to find screeners for open tests. Each screener will be clearly labeled with the amount you’ll earn for your participation if approved for the corresponding test.
The vast majority of the tests I screened for paid $10, although there were a few that only paid $4. Per UserTesting, payments are made within two weeks of test completion via PayPal, and every user must have a verified PayPal account.
Here are a few key facts I noted during my research:
- UserTesting focuses on testers’ experiences with websites, apps, prototypes and their real world experiences.
- Feedback is gathered through a variety of test types, including (but not limited to) moderated and unmoderated studies, focus groups, and surveys.
- Every user needs to have a functional microphone to participate, and tests may require voice recording, video recordings, or both.
- UserTesting does have some tests available for people under 18, but a parent or legal guardian must consent, and the minor must complete the test through the adult’s account.
Now that you have a sense for what to expect, let’s dig into how to go about getting signed up.
Approval Process and Onboarding (I Had to Try Twice…)
Before you can participate in any tests on the UserTesting platform, you’ll need to create an account. To do so, you need to be at least 18 years old, confirm your email, have a verified PayPal account (the verification process could take a few days) and create a fairly detailed profile.
You also have to take a practice test, which requires you to share your screen and have your voice recorded.
I spent 25 minutes signing up for an account and completing the test. The note I received after submitting my practice test indicated that it could take a few days for someone to review it and get back to me.
I received an email two business days later stating:
“The video you submitted wasn’t quite what we were hoping for and we’d like you to try again.”
The additional tips provided were:
- Read each task carefully and explain your thoughts out loud before moving on to the next task.
- If you’re using a mobile device, temporarily disable notifications so you don’t get distracted.
- Find a quiet place to record. If you are interrupted during a recording, tap the “pause” button if you’re using a mobile device, or select “Quit test” if you’re on a computer. You can resume or restart whenever you like.
My house was surprisingly quiet on the day of my practice test, so I assumed I didn’t explain my thoughts well enough and decided to give it another try.
The second time around I spent another 15 minutes on the test and really made an effort to think out loud about everything I was doing, like, “Now I am scrolling down the page” and “I wonder if I am supposed to click on every tab or just walk through the main tab.”
That level of detail must be what UserTesting is looking for, because six business days after submitting the second test, I received a note indicating that I was officially approved.
Applying For Tests
After receiving my approval, I logged in on my laptop and was disappointed to see a message that said no tests were available for that device. I tried on my phone instead and got the same message. Womp womp womp.
When logging in from my laptop, I noticed a link to a page offering the following additional information about test availability:
- You can set your preferences to notify you when a new test is available. Although I was set up for notifications, I only received two email notifications during my seven-week testing period. I found that odd given there were numerous screeners that ultimately showed as available for me in the app.
- The UserTesting quality team will review your first paid test. While that review is in progress, you won’t be able to take any additional tests.
- The number of tests available to you will depend on how your demographic profile aligns with UserTesting’s shoppers’ needs.
Applying for tests was simple. After opening the App on my phone I could clearly see whether there were any available screeners. Each screener asked between one and five questions. None of the screeners took more than one minute. My only complaint is that I didn’t actually qualify for any tests!
My UserTesting.com Experience
My experience with UserTesting’s iOS app was excellent, other than the lack of test qualifications. I logged in a few times from my laptop and didn’t have any issues taking screeners that way either.
Final Thoughts
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Originally published at thewaystowealth.com.
Vanessa Zeigler
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